1. Introduction
At LeadWave, we value customer satisfaction. This policy outlines our approach to returns and refunds for our business consulting and financial planning services. We strive to resolve any concerns professionally and efficiently.
2. Service Cancellations
Clients may request service cancellations within a specified timeframe. Cancellation terms vary depending on the service agreement. Please contact us for details. We aim to process cancellations promptly to avoid inconvenience.
3. Refund Eligibility
Refunds are considered on a case-by-case basis. If a client is dissatisfied with our services, we will assess the situation and determine an appropriate resolution. Refund eligibility depends on the stage of service completion.
4. Processing Refunds
Approved refunds are processed within 10 business days using the original payment method. Clients will receive confirmation once the refund has been issued. Refund timelines may vary based on bank policies.
5. Exclusions
Refunds are not available for services already rendered or consultations completed unless otherwise stated in the service agreement. Fees related to third-party services are non-refundable.
6. Dispute Resolution
If you have concerns about our services, please reach out to us. We will work to resolve disputes in a fair and timely manner. We encourage open communication to ensure satisfactory outcomes.
7. Policy Changes
This policy may be updated from time to time. The latest version will always be available on our website. Any significant changes will be communicated in advance.
8. Contact Us
Email: [email protected]
Phone: +27 11 671 0067
Address: 112 Business St, Johannesburg, South Africa
